Barracuda CloudGen Firewall Appliance F93 Instant Replacement Subscription
Overview
We know how important it is to have 100% uptime in corporate environments. We work hard to build reliable equipment that gives our systems a 99.99% uptime.
We also understand that sometimes equipment can fail. We therefore offer the Barracuda Instant Replacement service. With the Instant Replacement service, we provide next business day shipping of replacement hardware.
If your Barracuda Networks product fails, we will ship you a replacement unit within 1 business day so you can get back up and running soon. Replacement requests received outside normal business hours will be considered received the next business day for purposes of shipping date. Actual delivery time will vary based on transit time.
Hardware Refresh
Along with providing priority replacements in case of equipment failure, the Instant Replacement service also provides ongoing migration to the latest hardware platforms through the Barracuda Hardware Refresh Program.
Normally, refresh units are purchased for a fee that represents a discount over the list price over a new hardware unit. However, Barracuda Networks will waive this fee if your old hardware unit is more than 4 years old and covered under an Instant Replacement subscription. This means that by maintaining an Instant Replacement subscription with your Barracuda appliance, you can continue receiving a new hardware unit every 4 years at absolutely no additional cost.
With this, the Instant Replacement program provides a single, convenient subscription that covers you in case of hardware failure and provides an affordable way to migrate to the most current hardware platform on an ongoing basis.
Benefits of Instant Replacement
„With an active Instant Replacement subscription you can exchange your old hardware for new refresh hardware units for a fee. This fee will be waived if your old hardware is at least 4 years old.”
Barracuda Networks encourages all customers to take advantage of the Instant Replacement subscription since it provides both priority hardware replacement in case of failure, as well as affordable migration to the latest hardware platforms on an ongoing basis.
NOTE: Program applies to customers worldwide, except Brazil, China, and Japan.
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